Are you a recent graduate seeking for a career that allows you to work from home and pays well? Look no further! Ditto is seeking for the position of Customer Service Quality Executive, with an annual salary range of Rs 3 lakh to Rs 4.54 lakh. This job provides a flexible work environment with the option to work from home, making it an excellent opportunity for new graduates and applicants with up to three years of experience.
Let’s go into the details of this excellent offer.
About Ditto
Ditto is committed to assisting individuals in making more informed insurance selections. Ditto ensures a simple and hassle-free experience for consumers by providing expert advice, assisting them in purchasing insurance products, and supporting them with claims. Their objective is to make insurance simpler for everyone.
Job Position: Customer Service Quality Executive
As a Customer Service Quality Executive, you will be responsible for monitoring and enhancing the quality of customer service given by Ditto’s advisers. This role allows you to work from home while supporting Ditto’s aim of providing exceptional insurance services.
Job Details:
- Job Title: Customer Service Quality Executive
- Company: Ditto
- Location: Remote (Work from Home)
- Salary: Rs 3,00,000 – Rs 4,54,600 per annum
- Experience: 0-3 years (Freshers can apply)
- Qualification: 12th Pass / Any Graduate
Key responsibilities:
- As a Customer Service Quality Executive, your primary tasks will be:
- Call monitoring involves looking over customer care calls and providing feedback to improve advisor performance.
- Process Improvement: Helping in the creation and implementation of quality processes.
- Quality Feedback: Gathering data and delivering feedback on the quality of adviser recommendations.
- Customer Support Standards: Contributing to the establishment and maintenance of strong customer service quality standards.
Skills Required:
To excel in this profession, you must have the following skills:
- Communication Skills: Excellent verbal and written communication skills are required for this position.
- Customer Service Skills: Prior experience or a strong desire to provide outstanding service to customers.
- Leadership Qualities: The ability to take ownership and drive improvements in customer service quality.
- Analytical skills include active listening and problem-solving talents to discover opportunities for growth.
Collaboration is the capacity to work well with teammates and other departments.
Why should you apply?
- Flexible Work Environment: You can work from home and maintain a good work-life balance.
- Good income Package: This profession offers a competitive income of up to Rs 4.54 lakh per year, making it an appealing option for recent graduates.
- You’ll gain practical experience in customer service, leadership, and quality management.
- Career Advancement: Working with Ditto will provide prospects in the insurance and customer service industries.
How to Apply?
If you’re interested in applying for this role, follow these steps:
- Click on the “Apply here” button.
- Register/Sign in: If you’re a first-time applicant, create an account. If you already have one, log in.
- Fill the Application Form: Provide your personal, academic, and professional details.
- Upload Required Documents: Ensure all necessary documents, such as your resume and ID proof, are uploaded.
- Submit Application: Review the details and submit your application.
Apply now to start your career with Ditto and work remotely from the comfort of your home!
Top 10 Interview Questions for Ditto’s Customer Service Quality Executive Position.
Here are some possible interview questions that could come up during your interview for the Customer Service Quality Executive position at Ditto:
- How do you handle feedback when monitoring customer service calls?
- Explain your passion for customer service and your desire to improve service quality. Highlight your desire to support Ditto’s aim of delivering quality insurance advice.
- Can you describe a time when you had to solve a customer-related issue?
- Answer Tip: Provide an example of how you resolved a client issue, displaying your problem-solving and communication abilities.
- How would you approach developing new quality standards for customer service?
- Answer Tip: Talk about how you would examine current processes, identify areas for improvement, and execute solutions to increase service quality.
- What methods would you use to improve advisor performance based on call monitoring?
- Answer Tip: Explain how you will evaluate data from customer experiences and provide advisors with meaningful feedback to help them improve.
- How do you manage your time when multiple tasks need attention?
- Answer Tip: Share your time management skills, such as prioritizing urgent chores and dividing large work into small pieces that can be
- Why do you think strong communication skills are important for this role?
- Answer Tip: Discuss how effective communication ensures clarity when delivering feedback and helps in the overall quality of service.
- How do you stay motivated while working remotely?
- Answer Tip: Discuss your self-discipline, time management, and how you stay organized when working from home.
- What tools or techniques would you use to analyze customer service performance?
- Answer Tip: Share any tools (such as CRM systems or spreadsheets) you’ve used to track and analyze performance indicators.
- How would you ensure collaboration with team members while working remotely?
- Answer Tip: Discuss the necessity of maintaining regular connection with the team via video conferences, emails, or collaboration technologies such as Slack or Teams.
Apply now to start your career with Ditto and work remotely from the comfort of your home!
This employment at Ditto is an excellent chance for new employees to begin their careers in customer service while having the freedom of working from home. Apply quickly to take advantage of this wonderful opportunity!